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The tickets plugin



An issue, question, problem, help request or idea formulated by a human who asks our team to work on it. The smallest unit for organizing our teamwork.

The author of a ticket is the user who created it.

The team of a ticket is the user group considered collectively responsible for this ticket.

A ticket usually gets assigned to a site users, a team member considered personally responsible for working on it and who will see this ticket as part of their Tickets to do list. It can be reassigned to another team member. Users can take an unassigned ticket.

The ticket can optionally have an end user, which is a pointer to an external person who actually introduced this request by phone, email or live via the author.

Tickets to do

A list of the tickets you are assigned to.

See also

Developer documentation tickets (Ticket management).