working : Work time¶
lino_xl.lib.working plugin adds functionality for registering work
Extreme case example of a work session:
I start to work on an existing ticket #1 at 9:23. A customer phones at 10:17 with a question. I create #2 for this. That call is interrupted several times by the customer himself. During the first interruption another customer calls, with another problem (ticket #3) which we solve together within 5 minutes. During the second interruption of #2 (which lasts 7 minutes) I make a coffee break.
During the third interruption I continue to analyze the customer’s problem. When ticket #2 is solved, I decided that it’s not worth to keep track of each interruption and that the overall session time for this ticket can be estimated to 0:40.
Ticket start end Pause Duration #1 9:23 13:12 0:45 #2 10:17 11:12 0:12 0:43 #3 10:23 10:28 0:05
reporting_type indicates how the client is going to pay for the work
WorkedHours table is useful to manually edit your working times or
to see on which tickets you have been working recently. It is shown in your
dashboard (unless you configured your dashboard to hide it).
- class lino_xl.lib.working.WorkedHours¶
Shows a summary of your work sessions of the last seven days, one row per day.
In the Worked tickets column you see a list of the tickets on which you worked that day. This is a convenient way to continue some work you started some days ago.